Feature detail

Feature coverage built for merchant ownership.

ReviewFlow covers the parts of ratings and reviews software that usually sprawl across custom scripts, moderation spreadsheets, and frontend-only widgets.

Collection

Prompt the right customers at the right moment.

Trigger requests through email, post-purchase flows, or account surfaces with configurable prompts and channel-level control.

Review request timing and reminder control
Questions and attribute capture alongside star ratings
Campaign-specific collection without frontend rewrites

Moderation

Keep publication rules inside the product, not scattered across custom logic.

ReviewFlow gives operators review queues, flagged-content handling, profanity filters, and publish-state control in one admin surface.

Role-based approvals and review queues
Flagging, hiding, and escalation flows
Policy-driven moderation before storefront publication

Storefronts

Deliver reviews where your stack already works.

Use the native SFCC cartridge for faster storefront deployment or consume ReviewFlow APIs directly in headless and custom frontend environments.

PDP, PLP, and category display surfaces
Native SFCC components and API-driven alternatives
No forced full-stack migration to use the product

Merchant control

Give merchant teams a working control surface.

Analytics, featured reviews, custom attributes, email reminders, Google Shopping surfaces, and team management live in a single admin model.

Analytics and source-level visibility
Custom attributes for category-specific feedback
Team invitations and permission boundaries

ReviewFlow custom attributes screen — Configurable attributes

Collect category-specific review data without forcing every merchant into a fixed schema.

ReviewFlow invite member screen — Team permissions

Scope access by role so moderation and analytics control stays auditable after launch.