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Ratings & reviews

Collect proof that answers the buyer's next question.

Ratings, reviews, photo UGC, and Q&A built to render server-side in your ISML template. Fast load times, native schema injection, zero widget layout shifts.

reviewflow - moderation queue
ReviewFlow moderation queue

What ReviewFlow does on your PDP

01

Server-Side ISML Render

Content renders directly in your ISML template response. Zero layout shift, no iframe injection, and immediate indexing for search engine crawlers.

02

Custom Attribute Collection

Collect buyer fit, sizing, use case, and custom demographic fields alongside star ratings and text reviews tailored to your specific product catalog.

03

Split Moderation Triage

Route incoming reviews into automated queue streams by sentiment, star threshold, photo presence, or verified purchase status to keep workflow moving.

04

Verified Q&A Workflow

Allow shoppers to submit questions directly on product pages with staff routing, pre-purchase customer answer verification, and searchable FAQ widgets.

05

Automated Post-Purchase Delivery Triggers

Trigger review request emails based on actual carrier delivery webhooks rather than estimated ship dates to maximize conversion and real feedback.

06

Multi-Locale & Currency Support

Manage localized reviews, language translations, and country-specific moderation across multi-site SFCC instances from a single dashboard.

Install

Three ways in. Pick one.

The SFCC cartridge is the short path — clone, deploy, assign, set the key. Shopify is an app install. Everything else is the API.

Content renders in your ISML template, not an iframe
Webhooks for every state change, with replay
Sandbox key on day one, before contract
reviewflow
sfcc-ci code:deploy \
  int_reviewflow_sfra.zip

# Business Manager:
Merchant Tools → Site Preferences → Tailoredd
Set API Key: rf_live_9f81a7...
Migration

Replaces Yotpo, Bazaarvoice, PowerReviews and 5 more

Each one has a feature matrix and a migration note — what moves, what does not, and where they win.

Migration step
Who does it
Export from current vendor
You, one CSV or API pull
Map to your SKU and locale
Us, on a sandbox
Install cartridge, mirror display
Your team, with our engineers
Run both in parallel, verify
Both, same sandbox
Cut over, keep redirects
You, on your release train

Questions about ReviewFlow

ReviewFlow code runs inside your SFCC controller or server template, outputting static HTML and JSON-LD schema into the initial server response. No blocking client-side JavaScript bundle is required to render review content.

Yes. We provide automated CSV and API ingestion scripts that map historical ratings, text, photo attachments, verified badges, and creation dates directly to your SKUs.

Yes. Structured AggregateRating and Review schema markup are included automatically in the server response, meeting all Google Merchant Center requirements.

See ReviewFlow against your own data.

Thirty minutes on a sandbox with your catalogue, your rules and your team's questions. Engineers welcome.